Shipping policy
Shipping Policy
Last updated: [Insert Date]
Thank you for shopping with Petify Supply. Below you will find important information regarding our shipping process.
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note that processing time is separate from shipping time.
Shipping Time
We currently ship within the United States.
Estimated delivery time: 3–7 business days after shipment.
Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or other factors outside of our control.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
We may offer free shipping promotions from time to time. These promotions apply only during the specified promotional period.
Order Tracking
Once your order ships, you will receive a tracking number via email.
You can track your order using the link provided or through our Track Order page.
If you do not receive tracking information within 5 business days, please contact us at:
Shipping Delays
While we aim to deliver orders within the estimated timeframe, we are not responsible for delays caused by:
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Shipping carriers
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Weather conditions
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Customs processing
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Incorrect shipping addresses provided by the customer
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High order volumes
Delivery dates are not guaranteed.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend the package.
Lost or Stolen Packages
Petify Supply is not responsible for lost or stolen packages once they are marked as delivered by the carrier.
If you believe your package was lost in transit, please contact us and we will assist you in filing a claim with the carrier.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at:
Include your order number and clear photos of the damaged item and packaging so we can resolve the issue quickly.