Refund policy

Return & Refund Policy

Last updated: 23-02-2026

Returns

Petify Supply offers a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition you received it

  • Be unused and unworn

  • Include original tags

  • Be in its original packaging

  • Include a receipt or proof of purchase

To start a return, contact us at petifysupplyllc@gmail.com.

Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Once your return request is approved, we will provide a return shipping label along with instructions on where to send your package.

Return Address:
[INSERT RETURN ADDRESS]

If you have any questions about a return, contact us at petifysupplyllc@gmail.com.

Damages and Issues

Please inspect your order upon arrival.

If your item is defective, damaged, or if you received the wrong product, contact us immediately at petifysupplyllc@gmail.com so we can review the issue and resolve it promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as pet food, treats, plants, or flowers)

  • Custom or personalized products

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies for a return, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original item (once approved), and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason.

Items must meet the same return conditions listed above:

  • Unused and unworn

  • With original tags

  • In original packaging

  • With proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at petifysupplyllc@gmail.com.